Política de reembolso

# Return & Refund Policy

Thank you for shopping at Romanyu (smoothcriminal.shop). We value your business and want to ensure a clear and fair transaction process. Please read our Return and Refund Policy carefully before making a purchase.

### 1. 14-Day Return Window
We offer a strict **14-day return policy**. You have exactly 14 calendar days from the date your tracking number shows the package was **delivered** to request a return. Any return requests submitted after this 14-day window will automatically be rejected.

### 2. Return Eligibility & Condition
To be eligible for a return, your item must be in the exact same condition that you received it:
*   Unworn, unused, unaltered, and undamaged.
*   In its original, complete retail packaging (including boxes, pouches, and tags).
*   Accompanied by the original receipt or proof of purchase.

*Note: For hygiene and safety reasons, personalized items or certain jewelry items (such as earrings or pierced body jewelry) may not be eligible for return unless they arrive inherently defective.*

### 3. Return Shipping Costs
*   **The customer is fully responsible for arranging, providing, and paying for all return shipping costs.**
*   Original shipping fees paid at the time of purchase are strictly non-refundable. 
*   We highly recommend using a trackable shipping service and purchasing shipping insurance for your return package. We do not guarantee that we will receive your returned item, and we are not liable for any items lost or damaged in transit during the return process.

### 4. Restocking Fees
*   To cover quality inspection, administrative costs, and repackaging, all approved returns are subject to a **10% restocking fee**. This amount will be automatically deducted from your final refund total.

### 5. Order Cancellation Policy
*   You may request an order cancellation and a full refund **ONLY before the item has been fulfilled or shipped**.
*   Once an order has been processed, fulfilled, or a logistics tracking number has been generated in our system, **the order cannot be canceled or modified**. If you no longer want the product after it has shipped, you must wait for the package to arrive and initiate a standard return process at your own expense.

### 6. Damaged or Defective Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact our customer support immediately within 48 hours of delivery with clear photos or video proof so that we can evaluate the issue and make it right.

### 7. Refund Processing Time
Once your return is received and thoroughly inspected by our warehouse, we will send you an email to notify you of the approval or rejection of your refund.
*   If approved, your refund (minus the 10% restocking fee and original shipping costs) will be processed back to your original payment method automatically.
*   Refunds typically take **5 to 10 business days** to reflect in your account, depending on your credit card issuer or bank's processing times.

### 8. How to Start a Return
To initiate a return request, please contact our customer support team through the official contact channels provided on our website. Items sent back to us without prior return authorization will be rejected and disposed of.